Personalized Black Acetate High Quality Oval Eyeglasses Frames Men Handmade Fun Glasses Women Sunglasses
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Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
⚠️ A Warning: A Nightmare of Broken Promises & Non-Existent Support
I'm writing this as a warning. My recent purchase has been an absolute nightmare of broken promises and non-existent support, forcing me to share my story. After the frustrating call I'm about to describe, I went online and realized I wasn't alone. After seeing all the one-star reviews that had the exact same experience which I did, I am not surprised. I ordered glasses on May 4th and was assured they would be finished on May 11th. It is now May 26th and I keep getting emails apologizing for the delay. I tried multiple times to call customer service and finally spoke to someone in India who was absolutely no help at all. The constant, vague apology emails were what finally drove me to pick up the phone and demand a real answer.
Customer: My order was supposed to be here on May 11th. It's now the 26th. I want to know exactly where my glasses are.
CS Rep: I understand your frustration. I see your order has been delayed in our lab. We sincerely apologize for the inconvenience.
Customer: I've heard that same apology in three emails already. I don't need an apology, I need a date. When will they ship?
CS Rep: Sir, I cannot provide an exact date, but I can assure you we are working to get it shipped as soon as possible. We appreciate your patience.
Customer: 'As soon as possible' is not an answer! That's what you said last week. This is unbelievable. You've been no help at all.
CS Rep: I have provided you with all the information available to me. Is there anything else I can assist you with today?
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
...But This Experience Completely Restored My Faith! ✨😃
It’s amazing how a single accessory can completely transform your look and boost your confidence. I've received so many compliments, and I honestly can't get enough of the comfort and unique style. This is the magic of true craftsmanship you find in Handmade Acetate Eyewear. Each pair feels less like a product and more like a piece of personal art. If you're ready to experience that same blend of bespoke quality and standout design for yourself, you absolutely have to see the exact frames I'm talking about. I'm still reeling from my last attempt at buying glasses online from another company. It was an absolute nightmare. 😤 After weeks of delays, broken promises, and getting vague apology emails, I finally called their customer service only to speak with someone who was completely unhelpful. The whole experience was so frustrating that I almost swore off buying eyewear online for good. 😭
After my old frames finally gave out, I was forced to look for a new pair. I was incredibly hesitant, but a friend recommended Mozaer.com. 🤔 I decided to cautiously browse their site and read some customer feedback first. I was pleasantly surprised to see so many positive comments, but one in particular stood out to me:
"I had a great experience here with Wesley. He was extremely helpful and adjusted my glasses so now they’re perfect. They have great prices! I definitely recommend coming, i will be back for my sunglasses and my other prescription glasses!"
Reading that convinced me to take a chance, and I am so glad I did! My experience with Mozaer.com was the complete opposite of my last one. The ordering process was seamless, the prices were fantastic, and my new glasses arrived even earlier than the estimated delivery date. The quality is superb, and they fit perfectly right out of the box. Their selection is impressive, too; I was just looking for my husband and saw they have a great range of stylish reading glasses for men. Mozaer.com has completely restored my faith in online shopping for glasses! ✨😃
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